1 800 Pet Meds is an online pet pharmacy offering prescription and non-prescription pet medications and other health products for dogs, cats and horses. Its parent company, PetMed Express was founded in 1996 and is a publicly traded company, listed on the Nasdaq Stock Exchange under the ticker symbol PETS.
Real Customer Reviews
Elizabeth F. posted on 8/14/2012
"I love 1800petmeds! I've ordered several different types of medicine and shampoo for my allergy prone puggle and everything arrives quickly. Most of the time I get free shipping (if you spend over $39, it's free I believe!) and the package is well-sealed with a cute dog biscuit inside. They regularly send me coupon codes for $5 off here and there. Recently had an issue with my vet not approving a prescription. Once I spoke with my vet, I called 1800petmeds for the first time, as I normally just order online. I didn't have to wait on hold, and Ed was friendly, helpful, and efficient at solving my issue. When was the last time you had *that* kind of customer service?! Thanks, Ed and 1800petmeds. You guys rock my socks. (Winston says thank you as well!)"
GailMN125. posted on 5/8/2013
"Chance (Cocker Spaniel), Chase (grandcat) and I just love 1800PETMEDS! I am an HHA and am away from home 4 full days a week. I needed to order refills and supplements while at work and I was surprised at how easy it was. The customer service rep was EXTREMELY helpful and courteous (she even sent hugs Chance and Chase's way). My order arrived in perfect condition just in time for my return home from my shift. I love that cat nip or a biscuit is included with each order. Thank you Petmeds for helping to keep my fur son and grandcat healthy and happy."
homerjs. posted on 7/17/2013
"I ordered incontinence meds for my 8.5 year old pooch. We normally get the prescription filled by the local vet. 30 pills for $85 at the vet. The same 30 pills were $35 at 1800petmeds.
I check online that they were legit and decided to try the order. They called my vet and confirmed the prescription then sent the order.
Their emails and account online information never gave a tracking number despite saying the order shipped. The total elapsed time from order to arrival of shipment was reasonable.
Other than the limbo of the shipping information my order went well. I never had to deal with a live person so I can't comment on that aspect of their business.
I would order again but I wouldn't gamble the life of my pet on the outcome of an online purchase from anyone. If your pet is ill use a local vet and pay the price. Don't blame a website for the death of your pet."
Susan R. posted on 7/12/2014
"I used them for years when my late, great Labrador was still alive and they were the best. Right before he had to take the Big Sleep, I had just ordered his joint supplements and they arrived afterwards. I emailed them to let them know what had happened and they gave me a refund and insisted that I donate the supplements to someone else rather than bother with returning them. I will use them for things I may need in the future with no qualms whatsoever."
H L. posted on 8/28/2014
"Their customer service was excellent!! Since my order didn't come in as planned, they shipped (overnight via FedEx) another package to us for free. They took care of everything. This is a great company."