Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone or tablet. Airbnb is a website for people to rent out lodging. It has over 800,000 listings in 33,000 cities and 192 countries.Users of the site must register and create a personal online profile before using the site. Every property is associated with a host whose profile includes recommendations by other users, reviews by previous guests, as well as a response rating and private messaging system.
Real Customer Reviews
"Horrible customer service. Impossible to find the phone number. Owner canceled my reservation. But my credit card was charged anyway for the entire amount. Nearly $3000. I am not even sure how I can get back the money as I cannot find the phone number. I contacted the owner and waiting to hear back from him. Response time is usually days.
Availability calendars are not updated. Calendar shows available, but when finally the owner responds approx. 3-4 days later it turns out to be not available. Also, nice apartments are expensive. You are better off using Expedia. I do not recommend Airbnb."
- MS 5/23/15
"I had a reservation for 8 months for my daughters wedding next week for a 2 Bedroom Penthouse with Amazing Views in San Francisco. They sent me an e-mail a week before my stay saying "Unfortunately, we have some bad news about your upcoming stay at 2 bd Penthouse with amazing views! Your reservation for (dates) was canceled. HOW CAN THEY DO THIS!!! Do not rent from Dave Sullivan his penthouse located at 255 King St. Unit 1703 in San Francisco. What a douche to cancel our reservation and put all this stress on us."
- She O. 5/16/15
"For the last three years I have been using Airbnb as a guest quite often as my husband and I do travel a lot. Two years ago, while in China Airbnb got my money back after a bad experience with the host and the accommodation. This gave us more confidence in Airbnb. We felt protected.
So far all my reviews have been published, but the last one in Fes ( Morocco) still has not come out. I still gave Airbn top credit as company, but I lowered to three points the Fes accommodation just in relation to amenities. This, due to the low standard of the cooking area and not caring for safety. Otherwise I gave top credit as the apartment was a very well presented and arranged with gusto. The fact that Airbnb has not published my comments made me now think twice, in giving again top credit to Airbnbb."
- Zoraida Q. 4/24/15
"I needed to cancel my reservation and it cost $100 service fee although I was canceling 2 months in advance. Wish I had read T&C's better. Don't book unless you are 1000% sure of your travel plans. (I have read other reviews about fabricated damage reports that caused people to lose their deposits.) Buyer beware."
- croyston 6/6/14