Alibaba Reviews & Coupon – Horrible Customer Service


Launched in 1999, is the leading platform for global wholesale trade. It is a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services via web portals. It also provides electronic payment services, a shopping search engine and data-centric cloud computing services. brings you hundreds of millions of products in over 40 different major categories, including consumer electronics, machinery and apparel.Buyers for these products are located in 190+ countries and regions, and exchange hundreds of thousands of messages with suppliers on the platform each day.

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Real Customer Reviews

"This person called Eric Fan from SHIJIAZHUANG KAILIHUA gave me a quotation of X product. Ended up delivering wrong items! He gave me super cheap items and charged me premium price for it. Such a joke. His pre sales service is great. Post sales is embarassing. Keep doing this and yr competitors will be smiling their way to the bank."

- Mohamed F. 7/2/15

"Alibaba reseller said they were authorized dealers of the Plantronics product I bought. They were not.

The product they sold me did not work. Plantronics, on the other hand sent me a FREE product even though I didn't buy one from them. Awesome, Plantronics is great!
I wrote a negative review about Alibaba. They have called me repeatedly to get the negative review removed. I told them to stop calling. They keep calling.

I told the last caller that I would write a negative review EVERY TIME THEY CALLED ME - so here I am writing another negative review."

- Brad 6/24/15

"I ordered 2 items from different sellers on Alibaba. One product never came and the other was very poor quality. They ask you to buy product protection and now I know why. My dispute was refused and no one answered when I tried to live chat. I agree with other reviews this is a SCAM!!!!"

- linda_ahrenshoffman 1/12/15

"Came up with a design and sent it to a 1 yr. Gold Star rated company with Alibaba. They accepted the design and asked for $2600. This was sent and they started the making. All went well until we had the sample created any they requested another $2k for the samples. We had an invoice and an agreement signed by them, stating they would only make and manufacture for us. This of course, can't be enforced and they know it. We took our chances. Well we now see our design (not tested) being sold by this company on . This company is a platform to take and manufacture for their own profit."

- P G. 12/18/14

User Rating: 0.3 (16 votes)

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