Discount-Mugs

Discount Mugs Reviews – Why They Give It Five Stars

Discount-Mugs
www.discountmugs.com

For over 12 years, DiscountMugs.com has been one of the largest factory supplier of drinkware in the United States. DiscountMugs.com offers more variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at www.DiscountMugs.com featuring tremendously low prices. It is committed to providing quality promotional products with superior customer service.

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Real Customer Reviews

"I recently placed an order for 2GB USB pens. As my event was fast-approaching I submitted my order on Good Friday, of all days. I was completely amazed that Jessica responded with a personal email, to confirm payment details and to guide me through the artwork submission process. That any-time and personal customer service is so appreciated, especially when dealing with an online service.

Secondly, she responded immediately to my request for details on timelines, and helped my order move along.

Thirdly, I received an email over this past weekend (April 11-12) stating that my order would be delivered as last as May 5! I wrote an urgent email to Jessica who so graciously replied and reassured me the order would be delivered close to April 22! Two days sooner than I was hoping for.

Being in customer service myself, I know Jessica could have easily waiting to respond, but instead she acted promptly - the result being that I'll have my pens on time!

Rest assured I'll be placing my orders with DiscountMugs again because I would love to work with Jessica again!

REALLY WELL DONE! "

- Natalie Walsh 4/14/15

"I had a great experience working with Aleida Tavares. She was extremely helpful with my order and followed up with any issues I had with the order. I appreciate her taking the time and working with me to get my order exactly as I needed. Great service from start to finish. And to top it off, Aleida was friendly and professional! I will recommend all of my friends to shop at Discount Mugs! Thanks Aleida!!!!!!"

- jantrauma1 4/9/15

"After working with Maria G. at Discount Mugs last year for a notebook order, I contacted her again this year for an order of USB Hubs that I needed to complete. I always prefer to work directly with a salesperson from whatever company I'm working with (vs. ordering via the website) to ensure all of my questions are answered and concerns taken care of.

Maria was extremely helpful and patient with me as I went through the process of placing this order. Many time throughout the process I have to check in with my team/leadership for feedback and approvals, and she didn't pester me with daily emails asking when I was going to order- much appreciated! She was able to send me multiple quotes, get me the best pricing available, provide me with two different proofs to decide from, and even is able to accommodate my request for a very specific (future) shipping date. Very happy with my second Discount Mugs experience, and will likely return again!"

- Cori B. 2/26/15

"What a wonderful company. My experience with Discount Mugs has been great. They are fast, efficient, and their prices are super competitive. I have been working will my sales rep Maria G. for about 2 years now, who is excellent. I can count on her to take care of my orders and she is the main reason why I use Discount Mugs for graphics marketing needs."

- Bob C. 2/13/15

"I order shirts and has for my company.I sent them my company loga and photos of my current shirts and hats.

They sent proofs back and both the hats and the tshirts were wrong. So I corrected them as instructed and they sent me back the corrected proofs and I approved them. I received the shirts and the were not printed correctly. they were printed using the first proof I rejected.

and that has been weeks ago and I still have not gotten satisfaction. they did offer a 20% discount on my order which I declined. the shirts do not match the other shirts I currently have. I decided to *** the bullet with the hats because those are more or less give aways.

but the shirt my employees wear should all match. I have been asked to send them photos of the shirts front and back. so I have sent those photos as well as a photo of the proof I rec from them and I finally emailed everything again to every email address I had. and today I get another email asking me to upload the photos.

Frustrated is not a strong enough word. they have copies of both of their proofs and they have copies of the print set they created for me. common sense and the intelligence of a slug should be able to put two and two together.

beware of this company they do not stand behind what they sell even if it is their mistake.I will never order from them again."

- anonymous 10/31/14

4.9
User Rating: 0.0 (8 votes)
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