Founded in Wayne, Pennsylvania in the autumn of 1992, Anthropologie remains a destination for women wanting a curated mix of clothing, accessories, gifts and home décor that reflects their personal style and fuels their lives’ passions, from fashion to art to entertaining. It is committed to offering customers signature products and unmatched service, both in our more than 185 stores throughout the United States, Canada and United Kingdom, and on anthropologie.com.
Real Customer Reviews
"Lost a gift card right after it was issued, the manager completely went out of her way and spent alotta time to locate the receipt and void the gift card and issue me a new one!!! That is fantastic customer service above and beyond! I thought I had no recourse, but now I have beautiful glasses I got with the newly issued gift card. Thank you Amy the manager!"
- Christine G. 3/21/15
"Staff at the Anthropologie store encouraged me to online order a dress I was trying on in the store that was too large. My size was available online at that time. Prior to last Wednesday, I never purchased nor bought anything from Anthropologie before. Together, we placed my order for the non-sale dress online in the store. We ordered the correct dress. I received a package from Anthropologie today. I quickly tried it on to prepare for a holiday party tomorrow. I discovered they shipped the wrong dress (December 23). I contacted them and let them know. I understand mistakes happen but expect ownership and a demonstration of good will for the mistake. I'm disappointed in their customer service who indicated I was expected to purchase the next dress (the dress I actually ordered) and would get expedited shipping and then they would refund me when the wrong dress was returned. I stated my disappointment in having to pay for two dresses when Anthropologie made the mistake.
The staff member placed me on hold. She came back and indicated my dress was on backorder until January 22. I was left feeling as though I am to be happy I don't have to pay to return the wrong dress Anthropologie shipped, despite that fact that due to their mistake - my dress is now also no longer available for another month. Wow. Again, this was my first time ever shopping from Anthropologie and it left a terrible taste in my mouth. Here's my ownership for my mistake-shopping online with Anthropologie. Disappointing but I think I can find their brands at Neiman Marcus."
- M 12/23/14
"I love the Antrhopologie stores and the site complements the stores very well. Where it lacks in shop setting, it more than makes up with the online community and their reviews. This is the only site in which the reviewers let you know about fit, sizing and how it works with your body type. The reviews have been dead on for all my purchases. Aside from that, their clothes are comfortable and finely made. I never have to worry about quality when I buy from here. And the style is quite versatile from glam to girly."
- SuAnne S. 7/29/14
"I've been a dedicated Anthropologie customer for over 10 years! Love the clothing, and own many pieces. The only complaint I have is the shipping is high...and your new website design is poor. The endless scroll function takes so much time to load...I sometimes lose patience and stop shopping! Good for me...not so good for you!"
- Susan Hickson 2/17/15
"They called me back to see if I still want the skirt which was not in stock in one of their branches and offered to keep it on hold til I am able to pick it up! Great great service. A+ fashion."
- Jennifer Anderson Lee 9/19/12