Fandango is a corporation in the United States that sells movie tickets via telephone and Internet. It offers passes to over 20,000 movie theaters nationwide. Fandango also offers movie reviews, Hollywood interviews, and information on new and upcoming releases. Fandango entertains, informs and guides film fans with must-see trailers and movie clips, exclusive and original content, insider news and expert commentary.
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- Customer Service
Real Customer Reviews
"Fandango.com is very convenient to use when I want or need to purchase tickets in advance. I would have given a 5 star rating, except I feel the service charge is too high. For 5 tickets, the service charge becomes more than the cost of a ticket. The service charge goes up per ticket purchased, not a flat fee for the transaction. I do feel it is worth the charge when the movie is very popular and will sell out, I can buy my ticket in advance and save the hassle of driving to the theater just to be told they are sold out. I like the ability to search by zip code, if the movie I want is not in my town, I can enter a neighboring city and see what all movies they have showing. I also like the ability to watch trailers, this is something my movie theater's website doesn't offer, so even if I am not purchasing tickets, I can go to fandango.com and watch several movie trailers. Purchasing tickets is easy, but you will have to pay for this convenience, so using fandango.com is a great experience, but it will cost you."
- bigmamajo 5/26/15
"I would give Fandango a negative star rating if I could. Their customer service policy is terrible. I had an unavoidable circumstance that I could not make the movie. Because it was less than two hours to try to cancel, their policy states "no refunds if less than two hours." All they did was tell me my complaint was being reviewed. I have reported them to my bank.This company prays on people who will just give up. I'm not one of them! I will post negative feedback on every review site I can find! DO NOT USE FANDANGO! They are peculators!"
- Kelly D. 5/12/15
"I have been using Fandango for years and this was the worse experience I have ever had and I will no longer use them to purchase tickets. I purchased tickets weeks in advance prior to the show and upon arriving at the theater my seats that I had reserved and purchased were unavailable. I was unable to see the movie and I was refunded my tickets and concession purchases. If Fandango can't provide the services offered on their website then they should not offer them. I am truly disappointed with the level of service I received from Fandango."
- AndriaMurphy 5/1/15
"I purchased two tickets on regal cinemas app, after confirming the purchase I saw my tickets for few seconds, then the app jumped back to home page. My tickets were gone, no email, no text nothing. My PayPal account was however charged. I contacted regal they said I should contact fandango. I called fandango and they said they can ONLY give refunds 2 HOURS prior to Showtime. I bought the tickets 30 min before Showtime and they just took the money and gone. Terrible customer service. Piece of crap app."
- Armin A. 4/10/15
"Absolutely no refunds, there is just a two hour window to fight for a refund or exchange. Was placed on hold for over 45 minutes which cuts into that 2 hour window. Horrible customer service all around! Will not recommend to ANYONE AT ALL!"
- PinkBunny2225 4/8/15