Set in charming Florence, Italy, Forzieri is the world renown cradle of artisanal manufacturing of premium bags, shoes, jewelry and leather goods for almost every known iconic designer. It specializes in providing their customers with the latest fashion trends that they cannot find anywhere else. It has developed a concept store where the best designers from all over the world could gather into a one-of-a-kind ACCESSORIES ONLY destination.
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- Customer Service
Real Customer Reviews
"Hi - I just received my second purchase from Forzieri, and have nothing but words of praise for these people. The customer service is impeccable - I had a few questions and requests prior to making the purchase, and they were very accommodating and helpful.
The goods arrived beautifully packed (you almost feel like not unpacking them :), and in perfect condition.
I didn't have any experience with returns and refunds so far. Given the rather negative reviews on that part, I hope they will work on improvements.
Otherwise, I cannot wait to shop with them again - so far so good :)"
- AdelaMD 8/12/15
Told me they would upgrade shipping, they didn't. When piece arrived it was broken, clasp on bracelet was not attached. How the heck can u ship something out that was clearly broken,especially for $258 dollars. Very disappointed, I've purchased from u before, but never again."
- Lucila 8/9/15
"I am exceedingly happy with the service I received from Forzieri.My purchase arrived within 4 working days, beautifully wrapped and in perfect condition. I also received prompt responses from the Customer Services Team when I made a query with them. I will absolutely choose to purchase through this company in the future."
- Lisa Nyman 3/19/15
"Bought a watch from Forzieri website in September 2014. It arrived but did not keep time. Brought it to a jeweler who said to return it to the company. I contacted Forzieri, followed their instructions and paid 72.00 to ship to Italy. When it arrived they refused to pay the 22.00 customs fee, so it sat in Customs for two months. I had to contact the US Customs dept and ask that they return the package to me. I received it last week. Brought the watch to NYC Jeweler who opened the watch in front of me and showed me the inferior Japanese parts inside the watch. They said it was garbage and it would cost too much to replace the parts to make it work. WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN."
- Lena D. 1/22/15
"I am in the same situation with them. I returned a purse that was defective - stitching on handle came off after 2 days of use. DO NOT BUY FROM FORZIERI!! They admit that they received the purse back for repairs but they won't respond to emails since then. I can't believe a bag of the quality they were advertising would fall apart after two days but it did. I asked for a refund but they wouldn't refund (after only 2 days) as they said it was "used". Not a quality retailer at all. DO NOT BUY FROM FORZIERI."
- richardsonci 10/7/14