Fossil Group, Inc. is an American designer and manufacturer of clothing and accessories, primarily watches and jewelry, but also sunglasses, wallets, handbags, belts, shoes and clothing, based in Richardson, Texas, United States. Many well-known brands are available including Fossil, Relic, Abacus, Michele Watch & Now Coach NY, Skagen, and Zodiac Watches. It strives to create high-quality watches, bags and more that preserve the best of the past while updating it for today.
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- Customer Service
Real Customer Reviews
"Honestly I never leave reviews anywhere, but this particular experience deserved a review! These people were absolutely amazing in the customer service aspect! I got a Michael Kors watch for Christmas and had a screw fall out 2 months later, and all that MK wanted to do was charge me through the nose and have me send my watch in for 6 weeks to have a screw put into my watch. I walked into Fossil and explained my issue to them, and they absolutely did lol that they could to take care of me! They checked to see if they had a screw, which they didn't but they did have a watch just like mine for sale. They did not hesitate to exchange my watch for me for the brand new one, even though I didn't even purchase my original watch there! These people know the definition of customer service and creating customers for life. Being a store manager at a retail store, I can appreciate this type of service and I will be recommending this Fossil to all of my friends in the market for a watch!"
- Ben F. 5/19/15
"Their customer service is absolutely horrendous! I went into a retail store in the park place mall a little over a week ago and purchased a watch. i used my card for the purchase and the money was taken out of my account pretty much instantly. last friday I decided that the watch wasn't for me after reading reviews on it. I returned it and they ran my return as credit and now I am stuck waiting 3-5 business days for the funds to be put back into my account. all the custer service people say is to check with my bank as they should see a pending credit on my account. So i checked with my bank and they said they can't see it until it posts. Their customer service just likes to push the blame off of them. They will gladly take your money but they don't want to give it back! Stay cleer of this company seriously, I have bought a few watches in the past but I am never going to shop here or buy another product from this company again, their customer service is just to shady. buyer beware, there are many great watch companies. Don't put yourself through this pain with this company! I wish I could give customer service something lower than 1 star"
- Betty B. 1/12/15
"I'm not a huge fan of Fossil watches but this store carries a bunch of other brands like Burberry, Michael Kors, Diesel and so on. They even have deals every now and then like Buy One, Get One 50% Off. The day I went to look, they had a Burberry watch for $500 dollars, while Nordstroms and Macys had the exact same one for nearly $800 dollars. Make sure to check this place out if you are looking to buy a watch, since you might find a great bargain. And, their return policy is pretty good. I was able to return a watch after purchasing it since the leather band wouldn't fit correctly."
- jenn w. 4/17/13
"It's always easy for me to find something I like on Fossil.com. The styles update every few months. All watches have an 11 year warranty and they have free shipping usually.
I have pretty much always known Fossil for their watches but in the last few years they have come out with some other cool stuff. I have 3 Fossil shirts, a bag and given a bracelet as a gift. It's a great brand and a good value for the quality. No complaints with them so far."
- Frances A. 12/13/12