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Real Customer Reviews
Launched in 2008, Groupon is a global leader of local commerce and the place where you can get anything you want to buy. By leveraging the company’s global relationships and scale, Groupon offers consumers a vast marketplace of unbeatable deals all over the world.
It is redefining how traditional small businesses attract, retain and interact with customers by providing merchants with a suite of products and services, including customizable deal campaigns, credit card payment processing capabilities, and point-of-sale solutions that help businesses grow and operate more effectively.
"Not sure why Groupon have such low rating but I am very happy with almost all the Groupon purchases for years... Yes their fine prints and some other policy can be a bit confusing at first but you just have to read the policy and make sure you can use it before they expire.
Other than that, I have never experience any unresolve issue with them. Call and email them multiples times for different problems and the representative were pretty helpful. My issues was always resolved"
- HeatherPhan 1/13/15
"Groupon is good until you have a customer service issue. Then they just like to talk in circles and never solve the issue. They sound like robots reading a screen and unwilling to actually work towards resolving the issue."
- karin m. 12/29/14
"Let me start by saying that my children are not spoilt and I am generally an easy going person but thanks to Groupon, my daughter won't be receiving her Christmas present this year. Her iPad, I have been informed (after I chased it up) won't be arriving. No explanation! I purchased prior to the Christmas rush and my daughter has been eagerly waiting for the last 3 weeks for her anticipated parcel (required for school). At no time was I advised it would not be honoured by the hard sell but soft on service Groupon! so much for the tracking system which also failed to provide accurate details. I have used Groupon on a number of occasions but NEVER again. I will do my online shopping with Living Social. Buyer beware! Liz"
- Liz O. 12/23/14
"Since i have had 2 write a TERRIBLE review because FFY is Awful, I wanted 2 write about companies that hav been great.
GROUPON has been great 2 me. Even if there was a SMALL concern they IMMEDIATELY just gave me a REFUND! I DIDNT EVEN ASK FOR A REFUND!!
This is an actual companies that GETS it!! That is , if your CS is terrible , then your company us terrible & hopefully fails.
I always praise reps AND THEIR BOSSES @ Groupon"
- George J. 12/16/14
"I am amazed at this company. Their response is almost immediate and they quickly refund purchases even though they are beyond the dates required. I love their sense of humour in dealing with events and they really do care about customer satisfaction. Great group Groupon!"
- Murrie R. 12/10/14