Hockey Monkey

Hockey Monkey Reviews – Worst Customer Service Ever?

Hockey Monkey Reviews

If monkeys played sports they would for sure be shopping Hockey Monkey because they have the best prices- and monkeys don’t have jobs (yet)! With a large selection of hockey equipment and brands like Easton, Reebok Hockey, and Adidas, you’ll find the best in skates, protective gear, sticks and blades, and accessories at an honest price.

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Real Customer Reviews

Jennifer G. posted on 12/31/2014

"They have a lot of merchandize, a good choice of equipment, but if you ever have an issue then it's too bad for you. I received a pair of women's jock shorts. There was obviously a mistake in the production of the material the pants were made from. One leg of the short was covered with a tape like material, it was a bit sticky and covered the whole leg. I phoned and reported this. The rep said to send a photo. I sent the photo and she had to consult with her superior who told her to tell me that it was the LOGO of the make of the shorts!! There was no arguing with her. Very insulting treatment of a good customer of theirs. I will not longer shop there. I now go to Hockey Giant."

alaskanskies. posted on 8/2/2014

"I was so impressed with customer service and the excellent prices. I needed to call to have some assistance with my order and ask some questions about the product. I am a fairly knowledgeable person regarding in-line skates and I was pleasantly pleased how knowledgeable the people were who I spoke to on on-line chat and the telephone. My order shipped and was delivered within three days (without extra payment for shipping) and my order came just as promised. The prices were excellent and the products were fantastic. I never had any issues and sometimes I do find sellers are great unless you have problems - so I can't rate how this seller might be if a problem arises but since everything was right with my order I was very satisfied. "

ozbarney. posted on 3/6/2014

"I ordered a few things online with HockeyMonkey because the prices in Australia meant that even though the shipping is expensive it is still cheaper than here. Also, they just don't have the sizes for my son who is only 5. Well... I got a few things wrong in my order so panicked and sent an email. I received a quick reply from Sommer letting me know she was trying to track down my order. In the mean time I found something else wrong in my order so decided I should ring. I talked with Andrea who was very helpful and was then on a mission to track down my order. Instead of leaving me on hold she got my number and all I could think was "she won't call me back". 35 minutes later Andrea called... Andrea had tracked it down and proceeded to patiently correct all my errors and get the order correct. Andrea said it won't ship until the next day as it was late in the afternoon. Well I checked the order the next day and found that it was in fact sent the previous day. The speed of the delivery was exceptional as well. With the order complete at Monday lunch time in Australia, the delivery happened on Thursday afternoon... That is just ridiculous. I have never had such an exceptional online shopping experience and I tend to buy nearly everything online. WELL DONE HOCKEYMONKEY.... Congratulations to you. My sincerest thanks. Brian"

BigInJapan. posted on 3/11/2013

"I just had a great shopping experience with HockeyMonkey, where they went above and beyond the call of duty to help me out, and wanted to recognize that. We live in Japan where my son plays hockey, however I was in LA recently on business and needed to get some replacement sticks for my son, as he recently broke his last Bauer X:60 and they don't seem to sell those in Japan any more. I didn't have enough time to get it shipped to my hotel, so I called them up and asked if there was any way they could ship some sticks to the store in Irvine, so I could drop by and get them. Jeremiah from the Irvine store handled it personally, and when I showed up on the Friday, the sticks were there and on hold in the back. Also dealt with Simon in Irvine, who was great as well. Nothing but rave reviews for these guys and the experience I had with HockeyMonkey. Will definitely order from them again."

p k. posted on 11/21/2011

"I've bought from these guys many times now. Well worth it. Much cheaper than anything that we have available in Australia.
Customer service is great - Sommer sorted all of my queries and added in my last minute extras.
the only thing that annoys me about this site is the distribution restrictions on some brands but I'm not sure that it's so much a fault of hockeymonkey's but rather the actual brand owners. I had a custom jersey made (not the authentic one just the replica) and it turned out great. It's obviously got a different feel to it than the authentic ones but it's less than half of the price which is nice."

User Rating: 0.0 (4 votes)

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