Tumi

Tumi Reviews – High Quality But Bad Service

Tumi
www.tumi.com

Founded in 1975 in South Plainfield, New Jerse, Tumi is a manufacturer of suitcases and bags for travel. Tumi’s products are known for their black-on-black ballistic nylon. Tumi is available at department stores and specialty stores as well as over 120 Tumi stores and 200 shop in shops around the world.

It also supplies accessories such as belts, pens, and electronic equipment. The company teamed with designer Anish Kapoor in 2006 to produce the PowerPack Backpack that incorporated solar technology for charging phones and PDAs.

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Real Customer Reviews

"I have had THE WORST experience with Tumi.com. They're call center is not connected to the warehouse and nothing is connected to the stores. I ordered a suitcase off their website for Christmas and then cancelled it because I saw a different one that I liked better in their store. At the time of cancellation, I was assured that I would not be charged. Not only was I charged, but I could not stop the shipment. In all of my phone calls with customer service (and LOTS of long wait times) they agreed to refund the shipping as well since it was their fault that the cancelled item went out. When FedEx arrived, I declined the package. Here I am, almost 1 month later and I am still following up on my refunded charges. This has been a part-time job in itself. TERRIBLE customer service. My family have been longtime Tumi customers - not anymore. "

- aneesahaider 1/5/15

"The woman who helped me with my purchase was ok. The salesman in the store was dour and aloof. When I returned my purchases (got home and wrong items altogether for my trip) the same salesman did not even say one word to me during the return transaction. He was dismissive and rude. I won't go back to this store."

- june j. 4/5/14

"A great surprise... I bought a $500+ expandable suitcase from a local store 13 years ago. It was a great suitcase especially considering the frequent international travel I had done, until 6 months ago i started to notice the rust on the screws inside the suitcase. it got worse and even the fabric started to change color. Took it to a local store and the store manager tried to tell me that Tumi had changed hand and the customer service is not good any more and Tumi is most likely not going to cover the repair and I should have the repair done locally(you wouldn't think a distributor of Tumi would say that sort of things but it turned out the store, bag&baggage in kansas city, has this most unethical store manager I have ever run across). Anyway, I insisted on sending the suitcase to Tumi after realizing that the rust damage can't be repaired at the local store. What a nice surprise, two weeks later, Tumi sent a brand new suitcase at no cost to me other than the original $20 shipping/processing fee. I am also so happy that there is a local Tumi store now so I can shop without going through a different store."

- nywandergirl 9/12/09

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