J.Crew is an American multi-brand, multi-channel, specialty retailer. The company offers an assortment of women’s, men’s and children’s apparel and accessories, including swimwear, outerwear, loungewear, wedding, bags, hair accessories, belts, jewelry, and shoes. As of August 2012, it operates more than 300 retail stores throughout the United States.
Real Customer Reviews
linnie. posted on 12/26/2008
"I ordered a few items which were shipped for free with the use of a promotion code. J.Crew processed my order about a day later, and an e-mail was sent informing me that it would be shipped via UPS Ground. The tracking number they provided showed that my order had actually been shipped via UPS 2nd Day Air, though. I received the package 2 business days later.
One of the items I had ordered was waitlisted, which I knew at the time of my order because the website clearly stated it. However, I checked the website again after I received the other items in my order and found that the expected ship date had been pushed back by almost 4 weeks. I was a bit disappointed that I wasn't notified.
I ended up canceling the waitlisted item, though. The other tees that I ordered in my usual size fit very well in the body, but they were much too small in the shoulder area. I had actually anticipated this while I was ordering and had ordered the same styles in a size larger. However, they were also too small in the shoulder area, and they were a bit looser in the body.
I called their Customer Service to cancel the waitlisted item. The Customer Service rep I spoke to was polite and canceled it right away. She also looked up the shoulder widths of the tees I had ordered, and I was surprised to find out that the widths are much smaller than average.
I will be returning the tees to a retail store. It's more convenient for me this way since I live fairly close to the nearest store. Also, J.Crew deducts the cost of return shipping from the amount refunded.
In the end, I'm disappointed that the tees didn't fit as well as I hoped they would. However, I didn't have any problems placing my order or canceling an item in my order, and their Customer Service was helpful. They processed my order quickly, and shipping was fast. I would consider ordering from J.Crew again in the future."
KLC. posted on 9/22/2011
"Ordered a top on sale, looked WAY smaller online - in fact it was a medium which should have fit perfectly...it was too big and of course I could not exchange it as it was a "final sale." I could not dry and shrink it because it had bead embellishments on front :( Order process was ok, it took a litte while to receive the product but not too bad. Love J. Crew, just have better expierence in-store I would say."
Natalie H. posted on 5/15/2013
"I really like the clothes I purchased from jcrew. Their clothes are super cute, but I also really like their shoes. Sometimes there is more selection and better deals online."
Ghadir G. posted on 5/21/2014
"The handbag is so cute, I have gotten so many compliments already!! It is big enough to hold a large wallet and makeup bag with room for sunglasses and such...the inner pockets help keep you extra organized.The crossbody is just the right length to sit on your hip. I love it :)"
Adria S. posted on 12/15/2014
"I am obsessed with J.Crew. Their retail experience is top notch, and I love how you can order items (for free shipping) online while you're in the store. Their site is easy to navigate and I absolutely love all the pictures. I also love when they do anything that curates looks, as the way they style clothing is unreal.
Tip for consumers: Insider Tip: You can order items online while you're in their store if they don't have what you're looking for - and you'll get free shipping!"