A family owned and operated company, Jacob Time, Inc. has become one of the biggest timepiece distributors in New York after decades of growth. JacobTime.com has something for just about every type of watch lover, whether your tastes are simple and sporty or elegantly extravagant. It offers a wide selection of watches and accessories for men and women. Many well-known brands are available such as Armani, Citizen, Casio, Dior, Gucci, Oris and more.
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- Customer Service
Real Customer Service
"I got a great discount, low shipping fee, and immediate delivery of my watch. The watch was exactly as described but once I received it I decided to return it.
Their return policy was fair and very easy to follow. They responded by email immediately to my return request. I mailed back the watch in perfect condition with all tags and boxes as requested. THey immediately notified me that they had received my return and would credit my credit card.
If every company I dealt with was a professional and prompt as Jacobtime.com I would be buying up a storm on the Internet."
- Cindy 7/29/15
"Mostly satisfied. Price was great and the watch arrived fast. But it had some signs of wear (very very light scratches on the bezel at 12:00). They are faint enough that I barely noticed them myself, so I can't fault someone for not catching it during QC. If it had been worse I would have returned the watch, but since its so slight and considering the price I paid, I'm mostly satisfied."
- jaseandjess 7/13/15
"This site is SUSPECT my watch came in a very cheap knock off quality box ans instruction book NOT Factory quality. My watch was thrown into the box not out into the display holder. I have 2 swiss army watches one from authorized dealer and one from Jacob time. Night and day difference. The old saying if its too good to be true IT IS !! Less"
- Shopping User 5/12/15
"Beware - they are NOT an authorized dealer! Do yourself a favor and buy from an authorized dealer.
Direct from Tissot website -- "Any Tissot watch offered for sale by a non-authorized dealer (particularly over the Internet) may be counterfeit or may be stolen or defective. Therefore Tissot declines all responsibility."
My watch was water resistance rated to a depth of 100m - The watch quit working in less than 2 years - they held the watch for 3 months then claimed
"Hello, We have sent your watch over to an authorized repair team. The watch has the movement has extensive water damage and the damage was caused by the wearer. Water damage is not covered under our warranty nor Tissot warranty. The estimated charge for this repair is $390.86, if you want us to repair it."
It's a lie -- Tissot covers watches for water damage provided the operation guidelines are met."
- John C. 1/13/15
"Prices were fantastic and the watch was exactly what I was looking for. Purchased as a gift for boyfriend after his graduation from med school! Easy way to buy something very nice and of good quality at a very discounted price. This was my first time using this site and I was VERY hesitant, but I will certainly order from them again. I had several questions regarding the item an called the customer service number and they quickly answered all my questions.
Was a little frustrated that they would not ship my item until I "reconfirmed" my already confirmed order They called from an unknown number to "confirm" purchase of item 48 hours after order was placed and 'confirmed' via website and email. If they needed that, I would have called and placed the order rather than do it via internet and then phone confirmation. I understand security, however this slowed down the processing time.
Shipping once "reconfirmed" was quick. It went out the next day and was at my house in two days. I did not pay extra for shipping, so I am assuming they are on top of their orders and shipments... which is always nice. "
- apool012 1/3/15