Jo-Ann Stores, Inc. is a specialty retailer of crafts and fabrics based in Hudson, Ohio. It operates the retail chains Jo-Ann Fabrics and Jo-Ann Etc. Founded in 1943, the headquarters of the company is located in the former General Motors Terex plant. It starts with the great product selection in their stores and on Joann.com and only gets better with knowledgeable customer service, a clear focus on value, and an unmatched opportunity to connect with a vital creative community.
Real Customer Reviews
"I order from this site a lot when they have special online only sales. I have found a good selection of craft items (rubber stamps, metal dies, paper crafting supplies ) that I've never seen in the big box stores. I have gotten some incredible deals too! I bought $5 embossing folders for $2!! Spellbinder dies for 60% off, I even got a new Cricut Explore with the bluetooth adapter and $25 credit for images in Cricut Design Space for $179 with free shipping!!! You have to check it out every week and get on their email list.
I'm not thrilled with their return policy of shipping returns back vs. taking them to a local store.
But, I've been lucky and haven't had any returns since they began their web site!"
Karen B. 12/31/14
"I've done quite a bit of crafting this year, and this is the closest all-round craft store in the area. And while they have a little bit of everything, they don't have a great selection on any of it. The ribbon section is lacking, especially by the spool. They also have very little (no?) natural fiber yarn. So while I do trek from Capitol Hill to Ballard and fight the bad parking, I'd prefer a craft shop that doesn't yet exist except in my mind."
- Priya S. 12/19/14
"I am a HUGE fan of Joann's. This store always has great sales, promotional sales and stock. Extremly friendly sales folks. I have been shopping Joann's for years and years, and have never had an issue. Give me another 40% off discount coupon, and I am shopping again!"
- Susanrenea1950 9/29/14
"From Joann Fabric's online web site, I order two boxes of the same invitations. I placed separate orders, within two minutes of each other.
I received the first box of invitations from my fist order six days after I placed my order. I do not find that unreasonable.
The second box of invitations arrived sixteen days after my second order was placed. UNACCEPTABLE!
I emailed Joann Fabric's customer service, which they printed as the way to contact them with any questions or concerns. They never acknowledged my email.
The invitations are for my parents' 50th wedding anniversary, and were to be printed and assembled by my siblings and I together. We ran out of time to do this.
I had to contact many people who were to be invited, by phone, advising them of the party, and explaining their invites would be late. How tacky!"
- anonymous 9/5/14
"There was a "free shipping orders $25 and more" thing going on the website, so I decided to buy some items to create jewelry. The website is amazing for me to find what I need and really neat looking. Their customer service is pretty nice (took a while to respond though) but their shipping/processing is SO SLOW.
I placed an order on 8/2/14 . Five days later, I finally get billed and an email saying they've just shipped my order. It took them five days JUST process, and now my order is predicted to come 8/14/14. So all in all, it takes me 12 days of waiting. Worst thing yet, they tell me two of my items have been "canceled" because it's out of stock. They didn't charge me for it but I won't receive the item anyways.
It's really easy to shop online from them, but they have really slow shipping and the canceled order thing is really annoying.
I visited the store today and bought a different brand of the items I needed (to make up for what they canceled) , but the workers there were really helpful and nice. They even greeted us when they passed by to fix an aisle."
- sh0pper.0nline 8/11/14