Northern Tool

Northern Tool Reviews & Coupon – Why So Many Customers Are Disappointed?

Northern Tool

Founded in 1981, Northern Tool is an online store that specializes in tools. It offers a wide selection of products from consumer goods to industrial and construction equipment to do-it-yourselfers, contractors and professional shops. Northern Tool + Equipment sells more than 30,000 tools and equipment such as generators and hand tools for do-it-yourselfers, professional shops, and contractors.

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Real Customer Reviews

"I have never been disappointed by Northern Tool and I purchase a lot of tools from them. The item itself may leave something to complain about but never the service and reliability. I will continue to purchase from Northern until I can no longer see the keys on the computer keyboard."

- jamesbrewer01 7/6/15

"I received several barn lights from them for my retail store. The lights are clearly made overseas with the lowest quality. Sure I purchased items that were made in say China and were decent. These items will not last in Boston with our weather. I contacted them and that is when I realized I should have checked with trustpilot and other sites before I did.
I will just end up donating them to charity. I purchased the lights from another company that were actually less prices and USA made."

- Jessica White Cohen 6/10/15

"Visited the store to buy a pump that the Northern Tool website claimed this location had in stock. They did not have the pump on the floor, and employees claimed it would not be in the stock room, so no point in checking. Fine, I'll buy on Amazon instead. Decided to pick up a pipe fitting while I was there. Waited in line for 15 min to check out - 3 employees behind the counter, only one manning the register, I was next in line. Finally, the cashier finishes checking out the customer ahead of me for one item. I move up in line to the register and she says "Sorry sir, I'm helping another customer" and waves in a customer who was not even in line. I left without making any purchase, and won't ever go back to this location - probably will steer clear of Northern Tool in general. If I could assign 0 stars I would, as that score would truly be representative of their customer service."

- John D. 2/1/15

"Ordered a pair of John Deere boots for a Christmas gift. The reason I ordered from Northern Tool was because if they didnt fit he could take back to Northern Tool. Well they didnt fit and cannot take back to a store. Only way to get a refund is to mail boots back I cannot return at any Northern Tool store. So will NEVER order from them again. You have to return to manufacturers address and NOT Northern Tool. After paying postage you also have to pay a manufacturers 15% restocking fee."

- Sandy B. 12/29/14

User Rating: 2.5 (2 votes)

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