Real Customer Reviews
"This is a good review, I first met Terri when the store opened, and was upset when they were out of product. It was grand opening and I took it out on her. I was very wrong. I go in at least twice a month and spend 500 to 600 monthly. She has been nothing but a great employee to me, helping me to find things and telling me about ad items. Thank you."
- maurine 12/7/14
"Petsmart has a caring professional Manager, knowledgeable staff with accommodations beyond any Pet Shop I have dealt with. I want to thank them for being concerned and making the Customer happy. All in all a wonderful experience."
- Anonymous 4/30/14
"Petsmart is so awesome. I love to shop there for my dogs. They have so much fun meeting the other dogs there and they really like the free milk bone they get when we are checking out. The staff is always friendly and knowledgeable."
- OzBird 10/21/13
"Three cat-food bowls priced insanely cheap delivered in a timely fashion with no damage, packed securely so that no sound could be heard when box was shook."
- n2fmusic 8/12/13
"I ordered to cat trees and one arrived with a broken base. I called customer service and the phone was promptly answered. The cat trees that I had ordered were no longer in stock and were going to refund my cc with the return of the item. Since the trees are made out of compressed wood. They offered me a 30% discount of my order to fix the base myself. This was a win-win for both of us. They didn't have pay return shipping and eat the price of the tree and I fixed it with a quick trip to my wood shop. Excellent customer service, polite and courteous. Will not hesitate to use them again."
- Roberto49 12/6/12