Founded in 2001, Pugster is a leading online fashion jewelry company specializing in Charms & Beads. Over the past few years, Pugster has grown to become one of the largest retailers of Fashion Jewelry over the web. Pugster offer over 10,000 different charms & beads designs, including hand painted charms, photo charms, laser charms, custom charms, mega charms, and authentic licensed charms, also with new designs adding all the time. Pugster Jewelry are backed by high grade material,free of lead & nickel and are compatible with many other brands and manufacturers.
Don’t forget to use following Pugster coupon codes and discount offers to save your money:
- Customer Service
Real Customer Reviews
"I ordered from Pugster for the first time on Feb . 28 2015 I ordered 45 different items some for myself and some for family I was worried at first when order status didn't change for a couple of says so I contacted Pugster and was explained to to me that I ordered something that was special made and it took a couple of extra days for my order to be prepared. It was shipped and sent out I received it on time everything was beautiful I couldn't have asked for more and for such a great price. Nina at customer service was wonderful too and very helpful just placed my second order !!!!!!!!! Thanks Pugster Mrs. Heim"
- grandmaalways67 3/11/15
"I've had two separate experiences shopping with Pugster and both of them were pleasant experiences. The website takes some getting used to but once you have then it's amazing how many choices they present you with.
My favorite is the charm bracelets. They let you customize it from every aspect. I love that. My first order was a charm bracelet and it was super easy and the best part was I got exactly what I wanted.
I've heard a lot of mixed reviews from them but they have never let me down, and I plan to make more purchases from them.
Ease of Use
I did find the website a little messy, It is a little disorganized. But other than that the process is pretty easy.
The product selection on Pugster is amazing.
Product pricing is pretty reasonable. Definitely beats most of the retail stores that I have been to.
I have never had any issues with customer service.
Shipping and Returns
Shipping is fairly reasonable and quick. I haven't had to return anything."
- ifish42 2/21/15
"DO NOT BUY FROM THIS COMPANY!!! Ordered a bracelet, never received . After numerous attempts trying to contact them they said they were sold out, even thou they are still selling it on line. Asked if I wanted to order something else, when I answered them they never contacted me back. Requested a resolution through Paypal, finally received credit from them, they also sent bogus tracking number so Paypal would think they shipped it. Funny thing is, tracking number showed delivery in April to some address in Pasadena, and I purchased in May and no where near Pasadena. THIS COMPANY IS SHADY!!!!"
- Angela D. 2/16/15
"Order took 20 days to ship, will arrive after Christmas. When i pointed out I was displeased they said...there is a disclaimer saying that it could take forever for your item to ship. - Awesome. So first and last purchase from Pugster. I would have been happy to pay overnight shipping to have my item in time for Christmas, I just didn't know it would take 20 days to ship."
- Kris Lowell 12/23/14
"Aug 2013, submitted returns to Pugster with their authorization.Nina Ryu signed for package and neither Nina Ryu or the owner Vanessa Lee will return calls or issue a refund for all items returned.
How's this for dishonest. I contacted Nina Ryu and told her some charms were sent back in error. She wrote back to me that when the returns came in she would send them back. I checked on the USPS site to track the package and she already had it!!!!
She received it, she signed for it and she never returned them or refunded me for them.The only reason I purchased from them is because they had CERTIFIED THROUGH THE BBB on their business site When I contacted the BBB to ask how this is allowed,Raquel Negrete of them."
- BMW 5/15/14