PUMA is a major German multinational company that produces athletic and casual footwear, as well as sportswear, headquartered in Herzogenaurach, Bavaria, Germany. The company was formed in 1924 as Gebrüder Dassler Schuhfabrik by Adolf and Rudolf Dassler. The relationship between the two brothers deteriorated until the two agreed to split in 1948, forming two separate entities, Adidas and Puma. Both companies are currently based in Herzogenaurach, Germany.
Real Customer Reviews
zeta. posted on 1/29/2012
"I ordered something in clearance with a coupon. The end result was a very cheap pair of shoes for probably around $17 shipped. A couple of days passed and I received an email that it was cancelled. And by this time the coupon had already expired so I couldn't order a substitute pair.
Then the next day I received an email letting me know that I qualified for an extended promotion with this new coupon code with one-day shipping. So I placed an order and I was good to go. Next day the shoes arrived!
The shoes did not fit me as well as I thought, so I ordered a new pair with a smaller size. Unfortunately Puma doesn't do exchanges so I had to place a new order and return my current ones. This new order didn't have the coupon applied since it was already expired and so I had to call for them to pricematch my last order. They did it with no problems; the shoes I returned to them haven't even gotten to them yet at the time of the call.
So I'm overall happy with Puma, it's just the exchanges are more of a hassle. Oh and their customer phone support is 24hours!"
onimod. posted on 4/18/2013
"Do not order from Puma's online store, if you are lucky you will get your order with no problems. I was unlucky I had to send back some shoes for a refund because of sizing (too big too small) I sent back the shoes on march 18 spending $30 of my own money because puma didn't include a return label and when I called Deanna at their customer service she promised I would get a label in my email in 3 days of course I didn't, got tired of waiting and sent them. Well its april 17 still waiting for a refund. Puma promises free shipping too and fro so why not include a shipping label like other merchants, Oh and I was hung up on by molly one of the other incompetent workers on the other end of their so called customer service line, they should just use voice prompts on their customer svc line you would get the same service..I will never buy from puma again."
dixiemel. posted on 12/29/2014
"Tried to return an item. Took a week for customer service to get back to me. Then they said it would take an additional 3-5days to email me the return label, which seems quite long in this day and age. When they finally did, it was a poorly scanned copy of a return label that I doubt will work, on a black page - so if I printed it out, it would use a ton of printer ink. No response yet to a request for a more acceptable label."
anonline. posted on 1/2/2015
"I placed an online order wiith 5 to 7 day shipping and minus the weekend non business days my package is scheduled to be delivered to me 13 days after I placed my order. I called them and was told they basically can take how many days they want to process an order and that's it. Unbelievable and unacceptable. They sure didn't take 13 days to charge my card. Horrible business tactics and customer service. "
Paula J. posted on 1/29/2015
"PUMA made me loss $106...he quality of the item I purchased was poor, I tried to return the shoes to the Puma store here in Houston, they don't take items purchased on line back at the store. They very kindly emailed me a return slip; which did not give instructions not to put it in a drop box. The item was left on an unmanned counter by FEDEX because it was a ground package and not air. How would I know the difference. They said on line there is a disclaimer; but it was not included in the email or on the form. They won't even put in a claim, not there policy, and FEDEX says I have to get them to put in the claim because their name is on the return slip.....Run around garbage.....Don't every purchase there product on line....customer service stinks"