StubHub is an online marketplace owned by eBay, which provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. It has grown from the largest secondary-market ticket marketplace in the United States into the world’s largest ticket marketplace by a considerable margin.
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- Customer Service
Real Customer Reviews
"Used StubHub for the first time to purchase preseason Detroit Lions vs Jacksonville Jaguar game. Tickets were reasonably priced and we had great field level seats. I read so many negative complaints I was fearful my sons birthday gift would be ruined. Not the case. I would use this company again and would recommend to friends."
- YoLa D. 8/29/15
"I recently sold three Kevin Hart tickets on StubHub. The transaction went through extremely smoothly. I was notified when the tickets were sold and received the full payment through PayPal within four business days."
- Charles K. 8/20/15
"I sold 4 AC/DC tickets on stub hub 2 weeks ago for just over £400, as I have broken my back in a road traffic accident and am unable to go. Tickets were shipped (same day as sold) to the guy who bought them through stub hub via DHL. Then when I requested payment the rubbish customer service and excuses start... oh, we can't verify you, oh, we can't verify your paypal account (I don't have one!!), oh, we can't pay you directly, Oh, we need more info, Oh, we need 84 forms if photo ID and utility bills..... Oh, you wont get paid until at least a week after the show, oh "my name is Gupta and my English not excusingly good sir!!" Avoid these muppets at all cost, they are rubbish!!!!!!! TRADING STANDARDS NEXT!!!!"
- Andy Hall 6/22/15
"I went to purchase tickets from stub hub and noticed their map was incorrect for the venue. I was assured by many costomwr service reps that the tickets I was looking to purchase were in the "pit". They were wrong. When I notified them of their wrong they would not acknowledge that it was their fault (even though I had saved transcripts of the previous convos with costomwr service reps) and wouldn't make the ticket right or give me a refund. Lorenzo, the head of customer service was rude and unwilling to hear me or willing to work with me. I will never use stub hub again and have turned them in on many sites!"
- Tracy M. 2/24/15
"I "sold" tickets to someone and even before they received the tickets (1 business day) they canceled the transaction. I was charged. I should not have been due to the person canceling before he received the tickets. Plus he gets to return the tickets within 3 days. Now I will get them AFTER the event. I will never suggest anyone going here."
- Elena A. 12/11/14