The RealReal is the leader in authenticated luxury consignment. It offers the largest selection of pre-owned and authenticated luxury items including men’s and women’s luxury fashion, fine jewelry & watches and fine art. The RealReal sells pieces from designers such as Chanel, Hermès, and Louis Vuitton; jewelry and watches from Cartier, Rolex, and Van Cleef & Arpels; and blue-chip art from Andy Warhol, Roy Lichtenstein, Sam Francis and hundreds of others.
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Real Customer Reviews
"I bought three pairs of Louboutin's. They described the condition as very good but wen they came, they were in excellent condition. So far I have had positive experiences. I don't want to deal with eBay. I'm afraid of the whole is it real and I find eBay too expensive."
- aneen L. 9/27/15
"I have had bad experience after bad experience lately with The RealReal. I purchased a fake pair of sunglasses (Ray Bans) (which fortunately they took back). They were so obviously fake though, I am stunned that they got through their "Authenticators". I have had my debit card charged $20 a day for over a week because they had a "glitch" in their system for the Platinum Membership. It took forever for the charges to fall off my account and my money to be accessible to me again. They did nothing to speed up the process despite the error being their fault. Then they recently started charging MA sales tax on clothing, but in MA there is no sales tax on clothing under $175. So I asked for the tax on those purchases to be refunded. They refunded the tax on one of my purchases, but on the second purchase, instead of just refunding the small amount they took in tax, they ran through a new charge for the purchase minus the tax, so I had two holds on my account for the same item. I don't know how they were able to put through a second charge for an amount I never authorized, but they did! Again, they did nothing to help get the unauthorized charge to drop off my card, so I had to wait a week to get my funds back. I used to love buying from The RealReal, but its far from the site it used to be."
- Juli L. 8/10/15
"I am MORE than just pleased with my purchase. I ordered a handbag and it was exactly as described, it was packaged perfectly and shipped with care. The price I paid was unbelievable!! It was authentic and perfect. I can't wait to make my next purchase. Thank you The RealReal for such an amazing deal and service!! As for all the bad reviews, I don't understand it.....my experience was flawless."
- Jessica M. 6/23/15
"Based on my experience with them, everything is good. Products, so far, are very much authentic and customer service is very helpful. I bought a Gucci messenger bag and a Prada Zip-around wallet from them recently. Everything is authentic and a very reasonable price, considering the conditions. Will definitely continue shopping TheRealReal."
- Enjoy M. 5/8/15