TOMS Shoes Reviews & Coupons – Horrible Service


Founded in 2006, Toms is the company that designs and sells shoes based on the Argentine alpargata design as well as eyewear. When you buy from TOMS, you’re not only buying a popular design of the Argentine alpargata shoe, but you’re also supporting a great cause. The company’s “One for One” philosophy ensures that for any one pair of shoes purchased, another pair is given to a child in need.

Don’t forget to use following TOMS Shoes coupon codes and discount offers to save your money:

  • TOMS Shoes
  • Shipping
  • Price
  • Quality
  • Customer Service

Real Customer Reviews

"I bought my first pair of classics from this website. They're amazing. So comfortable and it's totally worth it. The size was a perfect fit and they shipped fast too! #lovetoms"

- Ada R. 9/8/15

"Very cute decor - but pretty small selection of Tom's shoes (compared to online). The up-side of the store is that you don't have to pay shipping, but the down-side is that there are not enthusiastic or very happy people working at the shop, particularly if you have a 2 year old with you. Sometimes it's nice when staff is empathetic. Other than that, pretty pleasing experience, very fast check-ineck-out."

- Brooke N. 3/10/15

"TOMS site and company is great for one stop shopping. BUT, if you experience any hangups post-purchase be warned. They no direct service rep to speak with about faulty products or returns. And they offer very little assistance in finding a solution when their own products are damaged or are not of quality. They are very unresponsive to communication and make the effort required to return faulty goods a huge responsibility on the consumers end. Not recommended if you want any guarantee in your product."

- T S. 2/3/15

"What a disappointment in dealing with TOMS. I understand they work for a good cause and that is why I was trying to order from them for the first time. But I will not do it again. I tried to change an order less than five minutes after I had made it. They just will not change the order under any circumstance, so that I will have to pay for shipping to return it. Changing orders immediately after they were made is a common practice among good stores. Too bad for TOMS. They need to catch up with time and improve its customer service."

- Lisa P. 12/28/14

User Rating: 2.5 (2 votes)

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