Venus is a true American business that began as a start-up in a college dormitory room in Florida. From this small beginning in 1982, their focus has been dedicated to fashion and fit. Because they recognize that every woman is unique, they pioneered “Mix and Match” within the swimsuit category to ensure they offered unique styles and custom combinations to fit every individual. Whether Venus is cutting and sewing the swimsuits you love, creating fashion collections, responding to your questions by phone or online, or picking, wrapping, and sending each individual order seven days a week, their first priority is always customer service.
Real Customer Reviews
Jodie S. posted on 3/28/2014
"I order from here very often. Their clothes are stylish & the best part about it is not too many people know about Venus so you wont see too many people with your outfit on. I am 5'5 120lbs very petite, but with curves so I learned that I have to purchase extra small dresses. Customer service overall is wonderful I havent had any problems with returns or exchanges. Ive been ordering from them for about a year now. I will say that most of their clothes are tailored to fit the very tall & slim model type kinda like the models you see in their catalog so be prepared to have dresses tailored if you are my height. Otherwise I love their clothes & I am a happy customer!"
NurseApril. posted on 6/15/2014
"I placed my first order with Venus.com last week. After my order, I realized I had made an error. Customer service was polite and promptly made the correction when I called. When I received my items I did not like all of them. I see other people complaining about the quality of the products but what were you expecting for these low prices? Anyway, I called and told them I was leaving on a cruise in six days and wanted to return some items and try some different items. I called at 11 pm on a Saturday night and spoke to a polite and knowledgeable customer service rep who overnighted the products I wanted at no shipping charge, saying- So if you are not completely happy we will have time to get you what you want before your cruise. The return process for the other items was simple and convenient allowing me to use either UPS or the postal service. Amazing service after the sale; I will use this company again."
carol w. posted on 11/22/2014
"I ordered five items after an icon kept popping up when I was on Facebook. Four arrived a couple weeks later, which is a while to wait but Venus at least is an American company. One item is still on back order and the most expensive item was not there. In it's place was a dress I didn't order. The material on the shirts is thin. Wearable quality but it doesn't "sizzle" like the picture. I called and the guy said he would send the correct item but I must return the item THEY sent by mistake. I hate post offices around Holidays. Wish I hadn't messed with this company!"
carmen v. posted on 3/6/2015
"i have ordered different stuff from venus and only had to send back a coat and a sweater. all other items over the years have been great, except i just ordered a skirt ( i wear a 8 in jeans) and had to exchange it for a 10 and its still to small....well, never had any problems with getting my money back or getting items on time, and i live in alaska. i am not sending back the skirt again, i guess i will just loose #5 as it is very nice and good quality, and i dont want to pay half of the shipping again. they pay one way, i pay the other way. just dont like that the size is that far off..."
Pamela R. posted on 3/16/2015
"I am shocked to see any negative reviews for this company I have been ordering from them over 5 years and have spent thousands. I love the clothing, I love the swimsuits and I couldn't be happier with the construction or materials. I will always buy from them! As for the customer service I have only gotten the wrong size once. I sent it back with the return label they send with every order ( didn't cost a dime) and they immediately sent my proper size! Love this company and I get compliments wherever I go on my clothing!"