Viator is the world’s leading resource for researching, finding and booking the best travel experiences worldwide. Their team of travel insiders is obsessed with finding the best things to do everywhere they travel. From Paris to Phuket to Perth, from traditional tours to once-in-a-lifetime experiences, Viator has something for every kind of traveler. And they are proud to say that after 17 experience-packed years, Viator is the world leader.
Real Customer Reviews
dataseal. posted on 12/6/2012
"I booked a shore excursion that I was unable to make because of the unexpected high cost of taxi to the meeting spot. Sure, that was a disappointment, but I don't put the fault on Viator. I spoke to Viator customer rep over the phone who was very nice and guided me on how to submit a request for refund online. I requested a refund via email and Viator was able to work with the supplier of the travel service to accommodate this request. The website is easy to use and provided more options than there are available from the ship. The one thing I would change is the description for this particular excursion. Although, one review for the excursion did elude to high cost of taxi, but it was ambiguous. "
Angelodc. posted on 5/28/2013
"I used them for my family's 5 week vacation across Italy and France. All our tour and hop on / hop off tickets were arranged through them. Had no issues or drama. I was surprised to having received a refund for the hop on / hop off ticket we had not used in Pisa. It is a booking agency but I had the peace of mind of organizing my requirements 2 to 3 months ahead of schedule."
Ronald A. posted on 1/12/2014
"If there was a negative star, I would have rated it with that.
Viator keeps on recommending Speedi Shhuttle even after numerous complaints, who knows how many other services they do the same with.
1st the driver was late, 2nd the ground person at the airport said to the driver to drop off kahala first, did not happen, it was last, 3rd driver was rude, 4th driver took us through the ghetto to get to Kahala, this was the first time going that way, and I have gone many times. 5th went over bumps like a ride in Disney, 6th luggage rolling around every turn knocking into the side walls. 7th many phone calls to speedi no help, 8th finally after 30+ phone calls to speedy, they would send a upgrade to take us to the airport on return, did not happen, their excuse was traffic. 9th took cab to airport, speedi said we would be credited by Viator (full refund) and reimbursement for the cab fare,
today is January 11th, and still nothing from both Viator and Speedi, I will copy this to my yelp review, I beg everyone never to use this service. $100.00's of dollars of my time wasted.
By the way it took 1 hour and 48 minutes to get to the hotel.
I could go on, but why, you get the picture!
Check out all reviews on yelp, Speedi shuttle Honolulu"
Lisa W. posted on 5/30/2014
"Went on the Pearl Harbor tour through viator and Koko, the driver/tour guide was amazing. He was super informative, humorous and warm."