In The Swim was founded in 1982 by a husband and wife team. Shipping chlorine from the back of their garage and taking orders on their front porch, they began to have a vision that this could be something big.
As the quantities of their orders increased, so did the loyalty of their customers. Before long, In The Swim relocated to a larger facility and hired their first employees to answer the phone. As In The Swim’s customers grew in number, so did the product selection.
The one constant factor of In The Swim’s growth has been maintaining the highest level of customer satisfaction through its dedication to quality products at the best possible prices and its commitment to the highest level of customer service.
- In The Swim
Real Customer Reviews:
cibils. posted on 9/15/2013
"Everything I have ordered from them has been delivered in 2 days I love it! It is so surprising. I only shop on line I dont go to stores, they are the best in delivery time."
"I received my $99.00 bucket of 3" chlorine tablets the other day and probably 1/4 of them were smashed up pretty good. I know it's not their fault but I wanted to let them know that their shippers needed to be talked to. Without hesitation, they sent me a 25 lb box of tablets FREE the very next day! Great Customer service!!!"
Jeremy C. posted on 6/20/2012
"I ordered my filter cartridges and just got regular shipping due to the cost, they showed up two days later. When I realized that I ordered the wrong part number I called and they told me that I could return them no problem but I couldn't do an exchange. The online sales department and the store front are separate entities and you can't swap back and forth. Inconvenient, but not the end of the world. I drove to the store which was a good 45 min from me and grabbed the new filters dropped off my return and was on my way with six other things that I needed because the prices were so good. I probably won't drive out here again, but I will definitely order from them when I need anything pool related."
Lisa_J. posted on 5/2/2013
"And such is how I ventured to In The Swim AKA intheswim.com. This online merchant offers the chemicals we need, the pool toys we long for, and so much more. If you have a backyard pool, rather it be an in-ground or aboveground, I suggest visiting this online store. You can take my word that the merchandise will arrive in a timely manner, the items are true to advertised condition, and the prices are competitive or lower than many other stores. You can subscribe for email alert of sales, request a catalog, and place your orders via phone, order form, or online. They accept major credit cards, charges are accurate, and security measures appear to be sufficient. You will receive email verification of orders. Although they claim to offer Free Shipping, they do apply a Handling Fee Of $5.99 - $8.99, depending on order total. Although we haven't meet need to return items, they do have a 30-day return policy. The online site navigates with ease, offering fast image loads and easy access to needed categories.
What Is Offered?
Automatic Pool Cleaners
Chemicals & Water Test Kits
Competitive Swimming Accessories & Training Aids
Diving Boards & Slides
Heaters, Pumps & Filters
Floats, Toys & Water sports
Pool Care Reference
Safety Pool Covers
Solar Blankets & Reels
Spa Filters, Covers, Fragrances & Accessories
Steps, Ladders & Fences
Winter Covers, Chemicals & Accessories
In addition to purchasing items for the home pool usage, we also bought floats and toys for our ventures to the local beaches, hotel pool use, and use at the nearby pool facilities. I recommend the aqua rocker, easy spring water lounge, and other fun stuff. Additionally the chemicals are priced reasonably and abundant in supply. As with all merchant sites, some items can be purchased for less elsewhere, but overall intheswim.com offers competitive pricing and most importantly, they deliver! As indicative in this review, I recommend this online merchant."